Product Owner

Job Summary:

Product Owner

Agent Force

Required Skills & Experience:

• 8+ years of total experience as a

  Product Owner

  , preferably in

  healthcare or life sciences domains

  .
• Deep hands-on experience with:

• Salesforce Health Cloud

  (care programs, patient timelines, care plans)

• Salesforce Experience Cloud

  (portals, communities)

• Salesforce Service Cloud

  (case routing, omni-channel support)
• Experience working in Agile/Scrum teams and writing clear, testable user stories.
• Strong understanding of

  healthcare workflows

  ,

  payer/provider operations

  , and

  patient/member engagement

  .
• Experience managing

  end-to-end delivery

  of Salesforce projects in an enterprise environment.
• Excellent documentation, communication, and stakeholder management skills.
• Familiarity with tools like

  JIRA

  ,

  Confluence

  ,

  Figma

  ,

  Lucidchart

  , or similar.

Nice to Have / Preferred Skills:

• Experience with or exposure to

  Agent Force

  – a plus.
• Salesforce certifications (one or more preferred):

• Health Cloud Consultant

• Experience Cloud Consultant

• Service Cloud Consultant

• Certified Scrum Product Owner (CSPO)

  or

  PSPO

• Familiarity with Salesforce Flow, Lightning Components, API integrations (FHIR, HL7).
• Experience working in a

  global delivery model

  (onsite-offshore coordination).

• Act as the

  Product Owner

  for Salesforce Health Cloud, Experience Cloud, and Service Cloud implementations.
• Translate business needs into detailed

  user stories

  ,

  process flows

  ,

  acceptance criteria

  , and

  functional specifications

  .
• Own and manage the product backlog, prioritize requirements based on business value, stakeholder input, and technical constraints.
• Collaborate with UX, architecture, development, and QA teams to ensure successful delivery of Salesforce-based solutions.
• Support implementation of

  care management

  ,

  patient/member portals

  ,

  case management

  ,

  provider engagement

  , and

  service workflows

  .
• Lead

  requirements workshops

  ,

  design sessions

  , and

  UAT

  cycles with business users and delivery teams.
• Ensure solutions align with

  HIPAA

  ,

  GDPR

  , and healthcare compliance requirements.
• Act as a communication bridge between stakeholders, users, and technical teams across geographies and time zones.
• Stay up to date with new Salesforce features, including Agent Force, and assess opportunities to apply them in client environments.
• Assist with roadmap development, release planning, and continuous improvement initiatives.