Product Manager -Retail Programs & NRI Segment - Mumbai

Role & responsibilities

The incumbent is responsible for driving NRI book growth for the Bank. It entails engaging with channels internal stakeholders alongwith managing the overall product offering. Manage and oversee the NRI FD portfolio ensuring growth, customer satisfaction and compliance with specific regulatory requirements. The candidate is required to develop and implement strategies to increase NRI book growth, improve customer engagement and enhance onboarding and maintenance journeys through digitization and removal of Nonvalue Adds

• Ensure to launch initiatives in line with the overall Organizational strategy • Assist in planning, designing & development of Product strategy to meet business objective • Maintain relationships with key stakeholders and engage with them on a regular basis • Mentoring and coaching team members for their professional development and growth

Launch NRI Products in line with Regulatory guidelines & internal policies Manage the bouquet of existing NRI products including SA, FD & structured products Ensure necessary changes to the product / processes as and when required adhering to any regulatory changes Ensure the product offerings are in line with the competition

Conduct regular Market analysis and publish to the relevant stakeholders Launch digital initiatives aiding to reduced TAT & better customer experience Manage escalations including MD & CEO, Banking Ombudsman, etc. Facilitating product and process trainings to relevant stake holders including Sales & channel Ensure the content on the website & systems are up to date and any changes are updated on a timely manner Regular engagement with Channel team & Regional / Zonal Heads updating on key business insight and support required from them.

Ensure the existing & new product / processes are in adherence to the policies & regulations Closely work with Risk, Legal & compliance on various product related matters Ensure necessary checks are built to track gaps / miss in the existing processes Regular competition benchmarking on interest rates and end of month ARR interest rate validation activity Seek rate approvals from BSMG Ensure interest rate changes are executed correctly in the system and website Timely preparation of ALCO PPT

Ability to Lead and work across functional teams Take key decision impacting the business Good at time management leading to timely achievements of goals set Motivate the team as and when required to ensure the better work environment Be accountable for initiatives & activities conducted