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Product Manager - Customer Solutions

Product Manager - Customer Solutions

Responsive

2 - 6 years

4 - 8 Lacs

coimbatore

Posted:None| Platform:

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Skills Required

design engineering rfps data management rfis product design professional services management slas analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Responsive

Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io.

About the Role

We are looking for a dynamic and detail-oriented Product Manager Customer Solutions to drive and manage three key workstreams: Rapid Requests (small, high impact improvements), and Professional Services engagements. This role requires close collaboration with Customer Success, Professional Services, Product Design, Engineering, and other cross-functional teams to ensure the consistent delivery of high-impact product improvements and professional services projects, aligned with customer SLAs.

Essential Responsibilities

Rapid Requests

Own and manage the product backlog of small high impact feature improvement ideas submitted through the Idea Management platform.
Translate small high-impact ideas into product requirements and work with the development team to plan and deliver continuous product enhancements.

Professional Services

Manage professional services projects such as new product deployments and data management implementations.
Coordinate with cross-functional teams including product experts, analytics, UX, engineering, and enablement to deliver tailored solutions.

Best Practices & Strategic Execution

Conduct customer interviews and deep-dive analysis to understand needs and pain points.

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Product Manager - Customer Solutions