Product Manager - Customer Solutions

As a dynamic and detail-oriented Product Manager in Customer Solutions, your primary focus will be to drive and manage three key workstreams: Rapid Requests (small, high-impact improvements), and Professional Services engagements. Collaboration with various teams like Customer Success, Professional Services, Product Design, Engineering, and other cross-functional units will be essential to ensure the consistent delivery of high-impact product enhancements and professional services projects aligned with customer SLAs. In the Rapid Requests workstream, you will be responsible for owning and managing the product backlog of small high-impact feature improvement ideas submitted through the Idea Management platform. Your role will involve translating these ideas into product requirements and working closely with the development team to plan and deliver continuous product enhancements. Regarding Professional Services, you will manage projects such as new product deployments and data management implementations. Coordination with cross-functional teams, including product experts, analytics, UX, engineering, and enablement, will be crucial to deliver tailored solutions effectively. As part of your responsibilities, you will conduct customer interviews and deep-dive analysis to understand customer needs and pain points. Applying project management best practices will ensure the high-quality and timely delivery of customer commitments. Tracking and reporting on post-release performance will help assess customer adoption and the success of delivered features or services. To excel in this role, you should have at least 7 years of industry experience, with a minimum of 3 years in a Product Owner/Business Analyst role within an IT/Software product company. Your success in managing multiple concurrent projects or product tracks, working across the full product lifecycle, and interacting directly with customers and senior leadership stakeholders will be crucial. In terms of skills and competencies, you should possess strong analytical thinking, problem-solving, and structured decision-making abilities. A deep understanding of Agile methodologies, Product Thinking, SDLC, and modern project management practices is essential. Excellent communication, presentation, and stakeholder management skills are required, along with the ability to prioritize effectively, negotiate trade-offs, and drive outcomes. Proficiency in planning, execution, and reporting on product and project delivery metrics will also be key. Success in this role will be reflected in the increased velocity of the idea-to-launch cycle for customer-facing improvements, seamless execution of professional services projects with high customer satisfaction, and a well-maintained backlog with clear prioritization across all streams.,