Product Manager

Job Role: Product Manager

If youre passionate about serving as the product owner and primary relationship owner for

top-tier client accounts with a focus on technical product management, and if you believe

in owning what you help build like we do, then you'll feel right at home with us at

Advantage Club.

Key Responsibilities:

• Account Management: Manage multiple accounts, developing and maintaining

positive working relationships with all customer touch points, ensuring technical

requirements and expectations are met.

• Client Retention and Growth: Drive client retention, renewals, upsells, and client

satisfaction by leveraging technical solutions and insights.

• Product Development: Visualize the product journey, gather technical

requirements, and create detailed product specification documents for new product

features.

• Technical Campaign Management: Collaborate closely with Associate Account

Managers and Ad Operations on campaign set-up, receipt of creatives, technical

optimization, troubleshooting, and quality assurance.

• End-to-End Process Ownership: Own the entire product lifecycle from

requirement gathering through to product delivery, ensuring technical robustness

and alignment with client needs.

• Customer Success Analysis: Utilize analytics and work with Ad Operations to

determine root causes of customer success or failure, driving technical requirements

for product or process enhancements

Performance Metrics: Partner with internal cross-functional teams to understand

customer goals and key performance metrics, ensuring technical solutions exceed those

goals.

• Data-Driven Management: Leverage technical tools (e.g., Excel, SQL, Python)

and quantitative data to manage campaigns effectively, ensuring high customer

satisfaction and renewal.

• Process Improvement: Provide input on new technical processes and workflows

as needed to enhance operational efficiency.

• Customer Service Excellence: Maintain superior customer service levels and

operational excellence through the application of technical insights and strategic

initiatives.

Technical Requirements and Product Management Skills:

• Technical Engagement Skills: Dynamic personality with the ability to effectively

engage and influence technical and non-technical audiences across all business

processes.

• Communication: Excellent communication skills with the ability to work

collaboratively with cross-functional technical and business teams.

• Technical Proficiency: Advanced knowledge of Excel, SQL, Python, and APIs.
• Experience with data analysis and visualization tools.
• Business and Technical Acumen: Strong decision-making, analytical, and

organizational skills with a consultative approach to manage complex technical

client relationships.

• Prioritization and Multitasking: Ability to prioritize and balance multiple

technical

responsibilities, ensuring timely delivery of client and internal projects.

• Microsoft Office Suite: Advanced working knowledge of Microsoft Office

services.

• Problem-Solving: Proven ability to analyze and solve complex technical business

problems.

• Mindset: Entrepreneurial mindset with a high willingness to learn and adapt to

new technical challenges.

• Educational Background: Bachelors degree in Engineering, preferably in

Computer

• Science or a related technical field, or equivalent practical experience.
• UX Design: Experience in user experience (UX) design and usability testing.
• Roadmap Planning: Develop and maintain product roadmaps, ensuring

alignment with customer needs and market trends.

• Agile Methodologies: Experience working in Agile development

environments, with a strong understanding of Scrum and Kanban

methodologies.

• Stakeholder Management: Effectively communicate with and manage

expectations of various stakeholders, including executives, developers,

designers, and clients.

• Market Analysis: Conduct market research to identify new opportunities and

validate product ideas.

• Product Launch: Plan and execute successful product launches, including

coordinating marketing, sales, and support activities.

• Metrics and KPIs: Define and track key performance indicators (KPIs) to

measure product success and inform future development.