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Cloudsek Information Security
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Product Implementation Specialist

Product Implementation Specialist

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Cloudsek Information Security

3 - 7 years

5 - 9 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

supply chain typing speed cyber security customer satisfaction artificial intelligence machine learning management client onboarding technical support monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

WHO ARE WE

We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy!

CloudSEK

,

one of India s most trusted Cyber security product companies, is on a mission to build the world s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention.

Founded in 2015, headquartered at Singapore, we are proud to say that we ve grown at a frenetic pace and have been able to achieve some accolades along the way, including:

CloudSEK s Product Suite:

CloudSEK
XVigil
constantly maps a customer s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support.
A powerful Attack Surface Monitoring
tool that gives visibility and intelligence on customers attack surfaces. CloudSEKs
BeVigil
uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets.
CloudSEK s Contextual AI
SVigil
identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies.

Key Milestones:

2016
: Launched our first product.
2018
: Secured Pre-series A funding.
2019
: Expanded operations to India, Southeast Asia, and the Americas.
2020
: Won the NASSCOM-DSCI Excellence Award for Security Product Company of the Year.
2021
: Raised $7M in Series A funding led by MassMutual Ventures.
Awards & Recognition
: Won NetApp Excellerators "Best Growth Strategy Award," CloudSEK XVigil joined NVIDIA Inception Program, and won the NASSCOM Emerge 50 Cybersecurity Award.
2025
: Secured $19 million in funding led by Tenacity Ventures, Commvault.

We are seeking a dedicated and knowledgeable Onboarding Specialist to join our team. The ideal candidate will be responsible for providing Training and support to our clients, facilitating smooth onboarding processes, configuring our platform to meet client needs, and fine-tuning configurations to optimize product performance. This role is crucial in contributing to the success of our product and ensuring high levels of customer satisfaction.

Responsibilities

1. Conduct thorough training sessions to educate clients on how to effectively utilize our platform.

2. Perform necessary configurations based on client requirements, ensuring seamless integration and functionality.

3. Utilize solid knowledge of cybersecurity concepts such as malware, vulnerabilities, and different types of attacks to enhance client understanding and platform effectiveness.

4. Demonstrate a strong understanding of how domains and websites operate, assisting clients in configuring the platform to suit their specific environments.

5. Maintain excellent communication and presentation skills to effectively convey complex concepts and instructions to clients.

6. Actively listen to client feedback and requirements, maintaining a strong rapport to understand and address their needs effectively.

7. Continuously fine-tune configurations to optimize product performance and enhance customer satisfaction.

8. Display quick learning abilities to stay updated on platform enhancements and new cybersecurity threats, ensuring clients receive the most current support and guidance.

9. Collaborate with cross-functional teams to address client issues and provide comprehensive solutions.

Qualifications

1. Proven experience in a customer-facing role, preferably in software onboarding or technical support.

2. Solid understanding of cybersecurity concepts, including malware, vulnerabilities, and common attack vectors.

3. Excellent communication and presentation skills, with the ability to convey technical information clearly and effectively.

4. Strong logical thinking skills and the ability to troubleshoot complex issues efficiently.

5. Proficiency in configuring and fine-tuning software platforms to meet specific client needs.

6. Good typing speed and quick learning abilities to adapt to new technologies and processes rapidly.

7. Ability to maintain a positive attitude and professionalism while working in a fast-paced environment.

8. Strong attention to detail and organizational skills to manage multiple client onboarding processes simultaneously.

Benefits of Joining CloudSEK

We provide an environment where you can develop and enhance your skills while delivering meaningful work that matters. You ll be rewarded a competitive salary as well as a full spectrum of generous perks and incentives which include:

Flexible working hours.
Food, unlimited snacks and drinks are all available while at office.

And, the finest part is yet to come! Every now and then we ensure to unwind and have a good time together, which involves games, fun, and soulful music. Feel free to show off your artistic side here!

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Cloudsek Information Security

Computer and Network Security

Singapore Singapore

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Product Implementation Specialist

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

WHO ARE WE

CloudSEK

,

CloudSEK s Product Suite:

XVigil

BeVigil

SVigil

Key Milestones:

2016

2018

2019

2020

2021

Awards & Recognition

2025

Responsibilities

Qualifications

Benefits of Joining CloudSEK

More Jobs at Cloudsek Information Security