Product Genius

Job Description You will be working as a Product Genius at BMW Krishna Automobiles in Chandigarh, India. Your role will involve assisting customers with their inquiries, ensuring customer satisfaction, providing technical support, troubleshooting issues, and offering detailed explanations about BMW products and services. You will collaborate closely with the sales and aftersales teams to ensure an exceptional customer experience. Key Responsibilities - Assist customers with their inquiries and provide detailed explanations about BMW products and services - Ensure customer satisfaction by addressing their needs effectively - Provide technical support and troubleshoot any issues that customers may face - Collaborate with the sales and aftersales teams to enhance the overall customer experience Qualifications - Customer Support and Customer Satisfaction skills - Technical Support and Troubleshooting skills - Strong Analytical Skills - Excellent communication and interpersonal skills - Ability to learn and adapt to new technologies and product information - Previous experience in the automotive industry is a plus - Bachelors degree or relevant certification in a related field preferred,