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Home
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Morningstar
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Product Consultant

Product Consultant

Morningstar

1 - 3 years

1 - 3 Lacs

Mumbai Maharashtra India

Posted:9 hours ago| Platform: Foundit logo

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Skills Required

relationship management Customer Service Skills ESG domain knowledge client communication

Work Mode

On-site

Job Type

Full Time

Job Description

Role - Product Consultant

Shift - Flexible (24*5)

The Role -Customer Support - ESG Domain

We are looking for a client representative to join our Client Support team to support accounts globallyin theESGDomain

research data and methodologies

You will:

Gain exposure to an international team, working closely with both Client Success and Sales across regionsin the
ESG Domain
Escalate to the account owner whereappropriate.
Support the team tomaintainand improveclient retention
and
client satisfaction
, Understanding ESG Methodology and Data.
Providingquick resolution onclient Queries with
strict adherence to SLA s

Key Responsibility:

Support the management of client relations in APAC, EMEA and AMERICAS involving a portfolio of asset owners, asset managers, banks, insurance companies, and other financial institutions.
Support clients in accessing and understanding Sustainalytics suite of research products and
ESG data
for the purpose of incorporation into their investment processes and escalating appropriately.
Ensure that clients have access to their subscribed research through our online platform and/or receive recurring or one-off standard services, reports, ordeliverables.
Respond quickly to client queries to resolve problems and ensure an effortless customerexperience.
Administrate client information in our internal relationship management system; and
Understanding, Interpreting and Analyzing client requests whether Data or Methodology.
Having skills to Triage new cases while multi-tasking with client calls and existing cases
Being familiar with ESG data sets and parameters

Requirement:

1-3 years of relevant work experience, especially related to customerserviceand
ESG domain
understanding.
Undergraduate degree in a related discipline (business, finance, environment, and/or social sciences);
Strong customer service skills andprocess focus
Ability to understand and process client inquiriesefficiently.
Excellent interpersonal, communication, and writingskills.
Meticulousness and attentiveness todetail.
Efficient, well-organized team-player witha high levelofintegrity.
Ability to handle pressure.
Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint
Alignment with Sustainalytics Mission Vision and Values
Willingness to support global clients in their time zones
Fluent in English (writing and speaking) is a hard requirement.
Morningstar is an equal opportunity employer

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