Product and Automation Analyst

Capgemini

2 - 5 years

4 - 7 Lacs

noida bengaluru

Posted:7 hours ago| Platform:

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Skills Required

automation power bi chatbot hr operations troubleshooting hr automation deployment powering ai hris platforms successfactors chatbot management ai-driven tools intergration

Work Mode

Hybrid

Job Type

Full Time

Job Description

Product and automation analyst

In this role you will play a key role in:

Role & responsibilities

Engage with HR teams across multiple countries to integrate and deploy the OpenAI-based chatbot
Collaborate with HR leaders to align chatbot functionality with business needs
Analyze chatbot interactions using Power BI to identify trends and areas for improvement
Manage and update HR policies in the chatbot knowledge base, ensuring accuracy and compliance
Troubleshoot AI chatbot issues and optimize performance in coordination with the technical team
Identify automation opportunities to enhance HR query resolution and self-service capabilities
Maintain and review SuccessFactors Workzone articles to ensure up-to-date HR information
Create data-driven reports & dashboard for leadership to enhance chatbot efficiency and HR processes

Skills Required:

2+ years of experience in product analysis, HR technology, automation, or chatbot management
Proficiency in Power BI, Excel, and other data visualization tools
Strong communication, stakeholder management, and project coordination skills, with expertise in problemsolving, analytics, and AI-driven tools
Expertise in HR policies, knowledge management, and self-service automation
Experience with OpenAI-based chatbots or HRIS platforms (SuccessFactors preferred) is a plus

Education:

Graduation/Post-Graduation in engineering; MBA in HR

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