Procurement Operations SME

*Consistently meet or exceed SLAs*Maintain a High Level of Core performance delivery, ensuring full implementation of documented policies, procedures, and best working practices*First escalation point on process issues*Address any people issues actively, and maintain a high team morale overall*Staffing, training, development, mentor team in times of need.*Identify any Operations Centre activity that may be foreseen as a risk/issue to successful process execution and take steps to mitigate the risks/issues. *Perform root cause analysis in case of escalations and take steps to improve the robustness of the process*Ensure audit readiness of all documents.*Contribute to contract profitability through efficient management of resource and expense.*Assume additional responsibilities as assigned by reporting manager.*Managing operations of Helpdesk including support client procurement applications and Supplier Enablement processes.*Directing and coaching the team of Helpdesk Agents on a need basis towards meeting customer expectations*Ensure Customer and Stakeholders Satisfaction. *Identify and mitigate any risks/issues that are foreseen as potential bottlenecks to the Helpdesk process.*Participate in periodic internal reviews and resolve any issues relating to business controls guidelines.*Execute operational plan to ensure all client SLAs are consistently met/exceeds.

Required education

Bachelor''s Degree

Preferred education

Bachelor''s Degree

Required technical and professional expertise
*Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyses information skilfully. *Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. *Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting. *Verbal Communication - Excellent verbal communication skills required. Needs to talk with the Supplier over phone as and when required. Listens and gets clarification; Responds well to questions. *Written Communication - Writes clearly and informatively; Able to read and interpret written information.*Would be a part of the team which will be supporting procurement of a global client.*Be flexible working 5 business days from office.*Any Graduate with 3- 4 years of Procurement experience