Subject Matter Expert

Internal job posting for the subject matter expert in Preneed Life. Candidate should have sound knowledge and have experience of preneed life

• Ensure that the process transactions are processed as per Desk Top procedures


• Ensure that the assigned targets in accordance with SLA are met


• Ensure that the quality of the transactions is in compliance with predefined parameters


• Provide the relevant process reports on a daily basis


• Ensure adherence to established attendance schedules


• Ensure adherence to Company Policies and Procedures


• Check that designs and solutions are correct


• Make sure processes meet agreed timelines (SLA) and quality


• Watch the live system and how users experience it; fix problems


• Listen to user feedback and make improvements


• Talk with clients clearly and in a professional way; join client meetings


• Be the main go-to person for questions in your area


• Teach and share knowledge with teammates


• Work with other teams (dev, QA, operations, product) to stay aligned


• Keep clear, up-to-date documents and guidelines


• Note risks and raise issues when needed


• Help with changes and how they affect users


• Keep up with trends and rules in your field

Graduate

• Ensure that the process transactions are processed as per Desk Top procedures


• Ensure that the assigned targets in accordance with SLA are met


• Ensure that the quality of the transactions is in compliance with predefined parameters


• Provide the relevant process reports on a daily basis


• Ensure adherence to established attendance schedules


• Ensure adherence to Company Policies and Procedures


• Check that designs and solutions are correct


• Make sure processes meet agreed timelines (SLA) and quality


• Watch the live system and how users experience it; fix problems


• Listen to user feedback and make improvements


• Talk with clients clearly and in a professional way; join client meetings


• Be the main go-to person for questions in your area


• Teach and share knowledge with teammates


• Work with other teams (dev, QA, operations, product) to stay aligned


• Keep clear, up-to-date documents and guidelines


• Note risks and raise issues when needed


• Help with changes and how they affect users


• Keep up with trends and rules in your field