Procurement Analyst

Role Overview: You will be working as a Trainee Procurement Analyst at Zycus, supporting the US Region and providing solution-oriented services to Fortune 500 clients. Your main responsibilities will include working on the maintenance of existing customers, coordinating with various teams to ensure customer satisfaction, participating in testing activities, suggesting innovative solutions for customer requirements, and demonstrating technical understanding of Zycus products. Key Responsibilities: - Conduct business process mapping and maintenance for existing customers - Collaborate with the Technical Account Manager to ensure timely deliverables and resolve customer issues - Participate in best practices sharing and knowledge transfer sessions - Assist in testing activities, including User Acceptance Testing - Evaluate and propose innovative solutions and workarounds for customer needs - Configure Zycus products, manage incidents, and utilize tools like MS-Excel effectively - Demonstrate strong technical understanding of Zycus solutions and their configuration for customer needs Qualifications Required: - MBA in Supply Chain and Operations - 0-3 years of relevant experience - Prior experience in Customer Success, Operations, SaaS products, or Procurement/Supply Chain domain is preferred - Excellent written and oral communication skills - Enthusiastic and flexible approach to work with a desire for continuous learning - Ability to collaborate with internal and external stakeholders - Strong multitasking and prioritization skills - Willingness to work in shifts to support US customers What We Offer: - Opportunity to work with global Fortune 500 clients in a high-impact, premium support role - Collaborative and innovative work culture with a focus on customer satisfaction - Professional growth opportunities in cutting-edge SaaS procurement technology - Competitive compensation and benefits (Note: The additional details about the company provided in the job description have been omitted as they were repeated from the initial section of the job description.),