Process Trainer-Trade Finance

 Documentation 

Participate and contribute towards SOP standardization initiatives

Update the training material with the necessary changes/modifications emanating from SOP modification

Create new Training material (including on-line training) basis on the needs

Review and update training materials (for new hire training as well as production training) on a regular basis

 2. Training delivery 
  

For the new hire training - produce a comprehensive training plan covering pre-process, process and post process training phases in consultation with the Territory Manager for all in scope products

2.2 Carry out the Pre process , Process and Post process training for the new hire batch with the responsibility of batch’s training schedule adherence, end through put , timely assessment and certification2.3 Evaluate the success of the classroom learning experience and make appropriate improvements2.4 Maintain record of training activities and employee progress. Tracking and reporting of all training MIS2.5 Plan and conduct Cross skill (intra and inter site), Up skill (Inputter to Controller) and Refresher trainings in consultation with Territory Managers and DHS2.6 Remain up to date with product and procedure knowledge by processing transactions, one to one sessions with employees and discussions with CMT / COE / R&P team2.7 Drive the Knowledge, cross-skilling and tenure assessments (twice a year) and share the results with the DHS and TMS and Process Leader to define action plans2.8 Plan, conduct and report out the monthly product assessments. Analyze the results and propose action plans to TMs when needed2.9 Review and analyze available studies/assessments on quality and execution (Reviews , Throwbacks , Errors/Incidents to identify and propose specific training actions2.10 Seek inputs and feedback from Territory managers on efficacy of feedbacks/trainings conducted. Act on any area of improvement highlighted during this feedback 3. Continuous Improvement 
3.1 Proactively identify, recommend and implement process improvements within training function3.2 Ensure 100% records related to audit and compliance requirements3.3 Participate and contribute in Continuous Improvement initiatives driven by Territory Managers or Process Leader3.4 Assess need to update the Training Environment (PTE) and communicate such needs to the Super User team Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise

5 yrs + with at least 24 months in Trade Finance operations/training

Training Facilitation skills

Process Orientation including documentation

Inter personal skills

Preferred technical and professional experience Certified Documentary Credit Specialist (C.D.C.S) Preferred