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TP
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Process Trainer

Process Trainer

1 - 6 years

0 Lacs

mohali district india

Posted:10 hours ago| Platform:

Apply

Skills Required

service training design resolve coaching communication analysis compensation

Work Mode

On-site

Job Type

Full Time

Job Description

About the Company

Teleperformance is a global leader in providing exceptional customer experiences. Our mission is to deliver outstanding service while fostering a culture of inclusivity and innovation.

About the Role

The role involves designing and delivering training programs for new hires, focusing on product knowledge, soft skills, and process orientation.

Responsibilities:

Design and deliver training programs for new hires, focusing on product knowledge, soft skills, and process orientation.
Develop and maintain training materials, including presentations, manuals, and online resources.
Conduct regular performance evaluations to identify areas of improvement for employees' skill development.
Collaborate with team members to resolve issues related to product quality, customer satisfaction, or employee performance.
Provide coaching sessions to improve communication skills among team members.

Qualifications

Graduation is mandatory.
1-6 years of experience in BPO industry with expertise in KPI analysis (KPI), OJT (On-the-job training), TNA (Training Needs Analysis), TNI (Training Needs Identification).

Pay range and compensation package: UPTO 4.5-4.8LPA

INTERESTED CANDIDATES MAIL ME ON THIS: rozy.rozy1@teleperformancedibs.com

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