Process Trainer - Study Abroad

Key Responsibilities

1. Sales & Product Training

·        Conduct regular training sessions for study-abroad counsellors on destinations, courses, universities, and admission processes.

·        Train teams on sales communication, pitching techniques, lead handling, follow-ups, and conversion strategies.

·        Prepare training materials, presentation decks, FAQs, and workflow guides.

2. CRM Training

·        Provide end-to-end training on the organization’s CRM system, including lead management, data updating, task tracking, and workflow usage.

·        Ensure the team follows correct CRM processes and maintains data accuracy.

·        Conduct refresher sessions and troubleshoot CRM-related issues for staff.

3. New Joiner Training

·        Deliver induction training to new employees covering company processes, SOPs, sales flow, CRM, and communication standards.

·        Create structured onboarding plans to ensure new joiners become productive quickly.

·        Evaluate new joiners through assessments and role-plays.

4. University Research & Data Management

·        Maintain updated university lists, requirements, deadlines, and course details on CRM.

·        Guide the operations/counseling team on accurate university selection and data usage.

·        Monitor and improve the quality of data entered by team members.

5. University Updates Training

·        Provide regular updates on new programs, scholarships, intakes, fee changes, and eligibility changes for various countries.

·        Liaise with university representatives to collect the latest information.

·        Share updates through monthly training sessions, newsletters, and knowledge-sharing meetings.

6. Reporting & Improvement

·        Monitor training performance and track progress through assessments.

·        Identify knowledge gaps and develop improvement plans.

·        Collaborate with management to enhance processes and training modules