Process Trainer

Job Description

We are looking for an experienced Process Trainer to join our team. The candidate will be responsible for delivering effective training programs to our customer service team that enhance employee performance across both voice and non-voice channels. Key Responsibilities: Conduct engaging and informative training sessions for new hires and existing team members handling UK customer service Blended (voice + chat/email). Ensure smooth on boarding by guiding new hires through systems, tools, soft skills, and process-specific expectations. Track trainee performance through regular assessments and provide feedback for improvement. Identify process gaps and implement training interventions as needed Requirements: Qualification: Bachelor’s degree - Any Stream 2+ years of experience as a Process trainer in a BPO. Strong understanding of BPO operations and industry standards. Strong command over English communication both spoken and written. Proficient in Microsoft Office tools (PowerPoint, Excel, Word). Ability to handle training batches independently Strong interpersonal and coaching skills. Flexible to work in shifts. 5 days working Day Shift. For more details or to apply feel free to call or WhatsApp us at 9594987880 . Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Health insurance Schedule: Day shift Rotational shift UK shift Work Location: In person