Process Trainer

Role & responsibilities:

• Conduct comprehensive training sessions, covering theoretical concepts, practical applications, and real-world scenarios relevant to the assigned domain or process.
• Develop engaging and interactive training materials, including presentations, manuals, exercises, and assessments, to facilitate effective learning.
• Continuously evaluate and refine training methodologies, incorporating feedback from participants and stakeholders to improve the overall training experience.
• Collaborate with subject matter experts, process owners, and stakeholders to ensure the training content aligns with organizational goals, processes, and industry best practices.
• Maintain up-to-date knowledge of the latest trends, techniques, and technologies relevant to the training domain, and incorporate them into the training curriculum.
• Conduct pre-and post-training assessments to measure the effectiveness of the training programs and identify areas for improvement.
• Provide ongoing support and guidance to trainees, addressing their queries and concerns, and facilitating their learning journey.
• Contribute to the development and implementation of training strategies, ensuring alignment with organizational objectives and employee development goals.
• Participate in the design and development of new training programs to address emerging business needs and skill gaps.
• Collaborate with cross-functional teams to identify training requirements and develop customized solutions.

Preferred candidate profile:

• Bachelor's degree in a relevant field or equivalent experience
• Excellent communication and presentation skills
• Strong interpersonal and facilitation abilities
• Proficiency in instructional design methodologies and adult learning principles
• Telecom Background
• Prior experience in a corporate training or teaching role
• Certification or specialized training in relevant domains

Shifts:

Rotational (6am to 3:30am) any 9 hours of shifts

Rotational 2 offs

Location:

Hexaware BPS, Ghansoli, Navi Mumbai, 400710