Process Support supervisor

Process Support Supervisor

Number of Open Positions - 1

Experience – 4 to 6 years

Industry - IT Product & Services and IT Consulting

Employment Type - Full-time

Work Location - Smart City, Kochi, Kerala

Shift timing based on projects – typically day/evening shift

Role Description

The Image Review Supervisor plays a vital role in ensuring the accuracy and efficiency of toll transaction processing using image-based vehicle identification systems. This position is responsible for leading a team of image reviewers who examine and validate vehicle images—such as license plates and classifications—captured at tolling points (e.g., gantries, plazas) to confirm correct toll charges. The ideal candidate will ensure high standards of image review accuracy and support the seamless operation of nationwide electronic toll collection and intelligent transportation systems.

Technical Competencies

• 3+ years of experience in toll operations or a similar image-based review environment.
• 1+ year in a supervisory or team lead role.
• Strong understanding of toll systems, ANPR, RFID, and vehicle classification methods.
• Proficiency with image review software and tolling platforms (e.g., TransCore, Kapsch, Conduent, etc.)
• Review and verify vehicle images captured through automatic license plate recognition (ALPR) systems.
• Accurately match toll transaction records with vehicle license plate images.
• Correct or manually input license plate information where optical character recognition (OCR) fails.
• Identify exceptions such as unreadable, obscured, or out-of-state plates.
• Support enforcement activities by flagging toll violations and potential fraudulent behavior.
• Collaborate with toll operations, customer service, and IT teams to improve review accuracy and workflows.
• Meet or exceed productivity and accuracy benchmarks under performance-driven SLAs.
• Ensure compliance with all applicable data privacy regulations (e.g., CCPA, PCI-DSS, local state laws).

Soft Skill Competencies

• High visual attention to detail and strong data entry accuracy.
• Basic computer literacy and experience using spreadsheets, review tools, or image systems.
• Ability to work independently, meet deadlines, and adapt to changing priorities.
• Strong leadership and team management skills.
• Analytical and problem-solving capabilities
• Ability to work under pressure and meet deadlines
• Adjusts to new systems, processes, or changes in tolling regulations or technologies.

Any Other competencies

• May involve shift work depending on operational needs (including nights, weekends, or holidays).
• Requires reviewing large volumes of images under repetitive conditions.
• Ability to maintain focus and accuracy while reviewing visual data from varying environmental conditions (e.g., night, motion blur, rain).

Neology P Square Techsystems (part of Neology Inc - www.neology.com) is a leading firm in Toll systems solutions and systems Integration Services since 2005. We are committed to delivering innovative Toll solutions and exceptional service to our clients. Our core values include integrity, collaboration, and excellence, and we are dedicated to fostering a diverse and inclusive workplace.

At P Square, we will offer you Good  Work Culture and  Career opportunities with competent Salary in the industry, complemented with excellent employee benefits. We will provide you with opportunities to Learn and evolve in your career. We will support you with work life balance through Balanced leave policy and other benefits for working from office. Our assessments will be focused on your strengths and help to progress and venture career possibilities to grow. We have a holistic approach building talents and nurturing work culture. We are always keen listen and open to feed backs which helps enhance the work environment at Neology P-Square Techsystems.