Process Specialist, CT, Control Tower

Amazon

1 - 5 years

5 - 8 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

supply chain data management analytical process operations customer experience forecasting sql logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Process Operations Specialist works across the EU in a cross-functional environment with Sort Centers, Forecasting ,Supply Chain, FCs, to determine future demand for Sort Centers Capacity and translates the aforementioned into accurate capacity plans
S/he also maintains and reports up to date and accurate statistics, management reports and analysis
S/he also facilitates the flow of information between different stakeholders and resolves any potential issues that impact customer experience and business continuity
Process Operations Specialist also provide timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions
An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time
The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form

Responsibilities include, but are not limited to:

Understanding of analytical simulations and assessments. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
Reporting and analysis through tools, portals and reports; following solution-driven approach to systems and processes, using advanced computer literacy (Excel, PowerPoint, Outlook, Word) and Data-warehouse analysis.
Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus this ability will be developed over time for a candidate who is fundamentally strong analytically.
Develop and understand performance metrics to assist with driving business results.
Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure that they are delivered.
Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by flow execution
Communicate with external customers
Provide real-time customer experience by working in 24x7 operating environment. Bachelors degree in a quantitative/technical field such as computer science, engineering, statistics
Experience with SQL Experience with Excel

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