Process Quality Analyst

0 years

0 Lacs

Posted:2 weeks ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

Experience:

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We are looking for immediate joiners only



  • To review the escalation cases received from customer and analyze the root cause in order to reduce the escalations in future.
  • To suggest action plans and corrective measures to Operations Team based on the review from escalation audits.
  • To audit voice and non-voice cases on daily basis and share feedback to Engineers who are aligned with.
  • To send weekly trend report on quality scores of aligned Engineers to team managers
  • To take corrective measures in improving the quality scores of BQ Engineers
  • To be a part of calibration session between Quality and Operations team
  • To conduct quality induction for the new hire Engineers
  • To conduct refresher training for the existing Engineers
  • To send compliance reports on quality parameters to Operations Team on daily/weekly basis


If you have relevant experience as a Non-Tech Process Quality Analyst, please share your details with me @ asifmeeran.syedizzadeen@movate.com

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