Process Manager & Inventory manager (Footwear Industry)

Role Purpose:
Optimize showroom operations to enhance customer experience while maximizing sales efficiency and inventory accuracy in our premium footwear environment.

Key Responsibilities:

Operational Excellence:

· Design and implement standardized showroom processes (from inventory receipt to customer delivery)

· Develop and maintain SOPs for stock handling, visual merchandising, and customer flow

· Monitor daily operations to identify and resolve bottlenecks

Inventory & Logistics:

· Oversee end-to-end stock management system

· Implement efficient backroom-to-showroom transfer protocols

· Coordinate with suppliers for timely replenishment

Team Leadership:

· Train staff on operational procedures and premium service standards

· Conduct regular process audits and performance reviews

· Foster culture of continuous improvement

Technology & Reporting:

· Utilize retail management systems for stock tracking and sales analysis

· Generate weekly performance dashboards (conversion rates, stock turnover, etc.)

· Implement RFID/other tech solutions for inventory accuracy

Customer Experience:

· Refine fitting room processes for premium service

· Develop lost sale analysis framework

· Optimize returns/exchanges handling

Requirements:

· 5+ years retail operations experience (footwear/luxury preferred)

· Proven track record in process optimization

· Strong analytical skills with retail math proficiency

· Leadership experience in customer-facing environments

· Tech-savvy (POS, inventory systems, basic BI tools)

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹40,000.00 per month

Work Location: In person