Process Manager for Bank of Baroda

As a Process Manager Debt Collection at Bank of Baroda, your role involves designing, optimizing, and managing end-to-end debt collection processes. Your expertise in process excellence, regulatory understanding, and data-driven decision-making will be crucial in enhancing efficiency and overall collection performance. Key Responsibilities: - Develop, document, and implement Standard Operating Procedures (SOPs) for debt collection. - Review and analyze existing processes to identify bottlenecks and areas for improvement. - Collaborate with cross-functional teams (Risk, Compliance, IT, etc.) to redesign and integrate processes seamlessly. - Define and track KPIs to measure process effectiveness. - Analyze collection performance trends and provide actionable insights. - Prepare and present performance reports and improvement recommendations to senior management. - Ensure all debt collection processes comply with RBI guidelines and internal policies. - Regularly update processes in line with regulatory changes. - Lead improvement projects using Lean, Six Sigma, or other continuous improvement methodologies. - Introduce technology-driven automation solutions to enhance efficiency. - Coordinate with external collection vendors to ensure alignment with internal standards. - Monitor vendor SLA performance and adherence to approved processes. - Identify and mitigate operational, reputational, and compliance risks. - Work closely with Risk, Finance, IT, Legal, and Compliance teams to align processes with business goals. - Coordinate with the MIS team to ensure accurate reporting and data-driven decisions. Qualifications: - Bachelors/Masters degree in Business, Finance, Operations, or related field. - 5-10 years of experience in process management, preferably in banking or debt collection. - Strong understanding of RBI regulations and compliance requirements. - Experience with Lean, Six Sigma, or continuous improvement frameworks is a plus. - Excellent analytical, stakeholder management, and communication skills. If you are ready to take on this challenging role and contribute to the efficient debt collection processes at Bank of Baroda, please share your updated resume at hr.09@tnmhr.com.,