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Process Manager

Process Manager

eClerx

2 - 5 years

4 - 8 Lacs

Mumbai

Posted:6 months ago| Platform:

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Skills Required

six sigma project management data analysis lean coaching operations management management skills power bi process improvement change management process management process improvement projects service delivery analysis tools operational excellence

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role Process Manager Key Responsibilities: Leadership and Strategy: Lead the development and execution of operational excellence strategies and initiatives across the organization. Collaborate with senior leadership to align operational goals with business objectives. Provide mentorship and guidance to junior team members, fostering a culture of continuous improvement. Process Improvement: Analyze current business processes, identify inefficiencies, and design optimized workflows. Utilize Lean, Six Sigma, or other relevant methodologies to lead process improvement projects. Champion cross-functional collaboration to identify and eliminate bottlenecks in workflows. Performance Monitoring: Develop and maintain key performance indicators (KPIs) to track operational efficiency and effectiveness. Create and present performance reports to leadership, identifying trends, risks, and opportunities. Drive accountability for meeting KPIs and operational goals at all levels of the organization. Change Management: Lead change management initiatives related to process improvements and operational changes. Ensure smooth implementation of new processes and systems by managing stakeholder communication and training. Measure the impact of changes, ensuring sustained improvements and addressing any challenges that arise. Training and Development: Lead or support training programs aimed at improving the skills of employees in Lean, Six Sigma, and other operational excellence tools. Develop a framework for ongoing learning and development within the operations team to build operational capabilities across the organization. Cost Reduction and Efficiency Gains: Drive initiatives to reduce waste, lower operational costs, and improve service delivery timelines. Lead cost-saving projects while maintaining or improving service quality. Use data-driven analysis to recommend and implement cost-effective solutions. Experience: 10+ years of experience in operations management, process improvement, or related roles. Proven track record of leading cross-functional teams and delivering operational excellence initiatives. Experience in driving large-scale process improvements in a fast-paced environment. Skills: Strong knowledge of Lean, Six Sigma, and other continuous improvement methodologies. Excellent project management skills with the ability to prioritize and manage multiple initiatives. Advanced analytical skills, including proficiency in data analysis tools such as Excel, Power BI, or similar. Exceptional communication skills, both verbal and written, with the ability to engage stakeholders at all levels. Strong leadership and coaching abilities to mentor teams and foster a continuous improvement culture.

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Process Manager