Process Improvement Associate

Job Description

NoBroker is hiring for the role of Process Improvement Adherence Associate! Job Overview: We are looking for a meticulous PIA Calling Associate to join our Bengaluru team. This role focuses on auditing customer service calls, ensuring adherence to quality standards, and driving process improvements. The ideal candidate is detail-oriented, analytical, and dedicated to enhancing team performance. Key Responsibilities: Call Auditing: Conduct thorough audits of customer service calls to evaluate compliance with company policies. Identify gaps and ensure adherence to quality benchmarks. Process Improvement: Provide actionable feedback to improve processes and team performance. Collaborate with team leads to implement best practices and drive continuous improvements. Reporting: Maintain detailed records and prepare audit reports to track quality metrics and progress. Collaboration and Standards: Work closely with management to uphold quality standards. Support efforts to ensure team-wide compliance with established protocols. Qualifications and Skills: Strong analytical and problem-solving abilities. Exceptional attention to detail for identifying inconsistencies. Excellent verbal and written communication skills. Ability to work effectively in a collaborative team environment. Prior experience in call auditing, quality assurance, or related fields is advantageous. Why Join Us? Dynamic Environment: Work with a supportive and collaborative team. Impactful Role: Play a key part in enhancing customer service quality and processes. Career Growth: Competitive pay and opportunities for professional development