Process Excellence Specialist Lead

As a seasoned Process Excellence Specialist Lead, you will play a crucial role in driving operational excellence, continuous improvement, and process innovation within a shared services environment. Your primary focus will be on fostering a culture of collaboration, data-driven decision-making, and efficiency across business functions. Key Responsibilities: - Championing a Continuous Improvement (CI) Culture - Leading Kaizen, process standardization, Lean Six Sigma training, and project implementation - Conducting data analysis & reporting - Managing change and overseeing performance metrics - Providing training & development, coaching & mentorship - Leading strategic initiatives and evaluating project impact - Collaborating with cross-functional teams Qualifications Required: - Bachelor's degree (any stream); Postgraduate degree preferred - Lean Six Sigma Certification - Green Belt or Black Belt mandatory - Additional certifications in Project Management (PMP/Prince2) a plus - Minimum 8 years of total industry experience with at least 3 years in process excellence roles - Experience with DMAIC/DMADV, internal controls, finance operations, and data visualization - Prior exposure to service delivery/insurance domain advantageous Additional Company Details: This role is ideal for professionals with leadership potential in a support function or Center of Excellence (CoE) environment. Flexibility to travel may be required, and while the description is not exhaustive, additional responsibilities may be assigned as needed. Your success in this role will depend on your excellent communication, analytical, and problem-solving skills. You should also have hands-on experience in tools like Excel (Advanced), PowerPoint, Visio, Minitab, and Power BI. Strong proficiency in 5S, TPM, and Lean Six Sigma methodology is essential, along with the ability to lead transformation projects and engage cross-functional teams. Being comfortable in a dynamic hybrid environment and flexible shifts will be beneficial for excelling in this position.,