Process Excellence Specialist Lead

You will be a seasoned Process Excellence Specialist Lead responsible for driving operational excellence, continuous improvement, and process innovation within a shared services environment. Your role will be crucial in fostering a culture of collaboration, data-driven decision-making, and efficiency across business functions. Your primary responsibilities will include championing a Continuous Improvement (CI) Culture, leading Kaizen, process standardization, Lean Six Sigma training, and project implementation. You will also be responsible for data analysis & reporting, change management, performance metrics oversight, training & development, coaching & mentorship, leading strategic initiatives, project impact evaluation, and cross-functional collaboration. To excel in this role, you must possess a Bachelor's degree (any stream); Postgraduate degree is preferred. A Lean Six Sigma Certification - Green Belt or Black Belt is mandatory, along with additional certifications in Project Management (PMP/Prince2) being a plus. You should have at least 8 years of total industry experience with a minimum of 3 years in process excellence roles and experience with DMAIC/DMADV, internal controls, finance operations, and data visualization. Prior exposure to service delivery/insurance domain is advantageous. Your key skills should include excellent communication, analytical, and problem-solving skills, along with hands-on experience in tools like Excel (Advanced), PowerPoint, Visio, Minitab, Power BI. Strong proficiency in 5S, TPM, and Lean Six Sigma methodology is essential, as well as the ability to lead transformation projects and engage cross-functional teams. You should be comfortable working in a dynamic hybrid environment and flexible shifts. This role is tailored for professionals with leadership potential in a support function or CoE environment. Flexibility to travel may be required, and the description is not exhaustive; additional responsibilities may be assigned as needed.,