Process Excellence Manager

Hiring for Manager Process Excellence (Clinical Support Solutions)

Role Summary

hands-on Manager Process Excellence

tech-led operating model with humans in the loop

Key Responsibilities

1. Hands-on Process Mapping & Improvement

• Deep-dive into current CSS processes (e.g., Scribing, Documentation, Medical Coding, Clinical Ops) to identify inefficiencies and gaps.
• Conduct time-motion studies, root cause analysis (RCA), and develop improvement recommendations.
• Build & deploy standardized SOPs, workflows, and quality checklists for operations.

2. Support Process Redesign for Transformation

• Partner with the Tech Transformation team to redesign processes that can be automated or AI-assisted.
• Identify manual tasks that can be eliminated, automated, or streamlined with technology.
  Help run PoCs/pilots and track adoption, success metrics, and outcomes.

3. Quality & Efficiency Improvement

• Improve productivity, turnaround time (TAT), and error rates across CSS.
• Conduct RCA on escalations/defects and create prevention-based solutions (not band-aids).
  
• Drive process standardization across client accounts to reduce variability and dependency on individuals.
  

4. Client Onboarding & Stabilization Support

• Participate in Day-Zero process planning for new client onboarding.
• Prepare onboarding process maps, KT plans, risk logs, and stabilization trackers.
• Support 30-60-90 day performance improvement and stabilization after go-live.

5. Change Management & Adoption

• Enable teams to adopt new processes through training, demos, feedback loops, and monitoring.
• Monitor process adherence through audits and continuous feedback.
• Promote a culture of process discipline, accountability, and continuous improvement.

Required Experience & Skills

Must Have:

• 5–8 years of experience in

  Process Improvement / Business Excellence / Transformation / Operations

  roles.
• Experience in

  US Healthcare Operations

  (at least one of: coding, scribe, clinical documentation, RCM, or provider operations).Demonstrated success in

  personally implementing

  process changes (not just recommending).
• Strong analytical and problem-solving skills; ability to extract insights from data and act on them.
• Skilled in process mapping, RCA, Lean, standardization, and SOP creation.
  

Preferred (Good to Have):

• Exposure to

  Lean Six Sigma

  (Yellow/Green Belt preferred).
• Experience working with tech/automation teams to improve workflows.
• Strong Excel/Sheets, Process Mapping tools (LucidChart, Miro, Visio).

Interested candidates can reach me on following number

Ph:9177223328

email:ramu.annaldas@ikshealth.com