Process Excellence & Improvement Manager (Black Belt)

As the Manager Process Excellence (Black Belt), you play a crucial role in facilitating process/performance improvement activities and enhancing quality scores by utilizing Lean Six Sigma methodologies. You will collaborate closely with the senior manager on projects aimed at driving automation, enhancing processes/quality, promoting standardization, developing SOPs, and boosting customer satisfaction. - Lead a small team of analysts for different projects. - Work in conjunction with senior managers, process owners, and subject matter experts to define improvement goals and areas for enhancement. - Responsible for tasks such as data collection, performance analysis, and monitoring project progress. - Facilitate resolution for dependencies and conflicts. - Provide regular updates to the Leadership group. - Develop strong working relationships with various stakeholders. To excel in this role, you must possess: - Bachelor's degree (Masters/MBA preferred) - Black Belt certification (external certification from an approved training program preferred) - At least 4 years of experience in change management, project management, continuous performance improvement, or data analysis within the service industry. - Proficiency in statistical software (e.g., Minitab, SPSS), MS Office tools (Power Point, Excel, Access, Word), and strong leadership skills. You should demonstrate: - Willingness to learn new skills. - Drive positive changes through cooperation and collaboration. - Strong analytical, critical thinking, and problem-solving abilities. - Excellent communication skills, both verbal and written. - Ability to lead improvement initiatives independently. - Facilitate training sessions on Lean/Six Sigma methodologies. Your ability to drive continuous improvement initiatives and build strong relationships with stakeholders will be key to success in this role.,