Posted:4 hours ago|
Platform:
On-site
Part Time
Years of Experience Directly Related to Role
General Functional Description of Role for Applicable Level
ITSM Experience: 3+ years of experience in IT service management.
Process Definition: 3+ years of experience defining and documenting organizational processes, and creating/presenting related training materials.
ITIL Foundation: Thorough understanding of ITIL concepts , including Incident, Problem, Change, Support Request, and Transition.
Atlassian Tools: Proficiency in ITSM tools such as JIRA , and strong knowledge of JIRA and Confluence.
Automation : Experience in automating workflows and optimizing processes.
Process, Reporting, and Analytical Skills
Reporting: Ability to define, create, publish, and present reporting related to all services under management.
Problem Solving: Strong analytical and problem-solving abilities.
Professional & Preferred Skills
Communication: Excellent communication skills for engaging with diverse groups.
CMDB (Preferred): Expertise in managing Configuration Management Databases (CMDB).
Infrastructure (Preferred): Familiarity with hybrid infrastructure environments (cloud and on-premises systems).
Data Skills (Preferred): Basic SQL skills for data analysis and report generation.
DevOps (Preferred): Knowledge of DevOps practices and tools.
BENGALURU
Shift Timings:3: 30 EST to 12:30 EST - afternoon shift
Rate: 110K/M
ROLE_DESCRIPTION
SR_BAND
ESSENTIAL_SKILL
CONTRACTOR_JC
Process Excellence Consultant L1
GROUP B2
Process Tools
120005
Delivery Process/ Function Name
Quality
Educational Qualification
B.Sc. / BE / B Tech/ MBA/ B.Stat
Skills ( Must Have)
Experience ( Minimum)
Wipro Limited
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