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Process Developer || Customer Service- Voice || Gurgaon

Process Developer || Customer Service- Voice || Gurgaon

Genpact

2 - 6 years

2 - 5 Lacs

Gurugram

Posted:-1 days ago| Platform:

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Skills Required

Voice Process Customer Support International Voice Process International Calling International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Inviting applications for the role of Customer Service Consultant Process Developer India Gurgaon Responsibilities • Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader. • Being able to communicate effectively both verbally and in writing. • Able to sense other peoples emotions and provide the answer or support based on their needs. • Have a high-level tolerance without losing temper or being irritated by the day-to-day situation. • Easy adjust to changing scenarios regarding ways of working. • Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution. • Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts); • Customer service through electronic channels. • Projecting a positive image of the company and brand. • Implementing changes using your creativity and focus on process improvement. • Correct and complete documentation of all customer interactions. Having a good know-how of the entire process. • Using time effectively and prioritize the daily tasks accordingly. • Sharing with all team members any relevant knowledge obtained through customer interactions. • Attending training sessions. • Arranging working schedules with colleagues flexibly, according to business needs. • Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis. • Providing assistance to new colleagues whenever possible. • Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date. • Able to use tools such excel, word, PowerPoint - as per the business and process requirements. Qualifications Minimum qualifications • Very good knowledge of English (B2). • Bachelor’s degree. • Good MS Office knowledge. • Analytical thinking and self-starter. Preferred qualifications • Relevant experience in international phone customer service. • High motivation and ability to learn. • Ability to work under time pressure.

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Process Developer || Customer Service- Voice || Gurgaon

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