Process Coordinator Cum Executive Assistant in Mumbai

Key Responsibilities

• Conduct daily check-ins with all team members (Operations, Customer Support, Sales, Content Creation, Interns, etc.)
• Review daily tasks, track yesterday’s completion, and identify delays, errors, or process misses
• Clarify priorities and ensure every team member knows their exact responsibilities for the day
• Maintain and update daily task trackers across all departments
• Cross-check completed tasks and verify accuracy before marking them done
• Follow up with team members consistently to close pending work
• Enforce adherence to SOPs and company processes
• Handle day-to-day issues by coordinating on WhatsApp/calls and resolving roadblocks quickly
• Act as the first point of contact for problems before they escalate to the Founder
• Maintain highly organised data across Google Sheets, Drive, and internal systems
• Build simple dashboards, summaries, and progress trackers
• Track attendance, performance, task completion, process misses, and delays
• Prepare weekly and monthly performance reports with clear insights and gaps
• Support the Founder with follow-ups, vendor coordination, scheduling, and priority management
• Organise data, prepare sheets, and complete calculation-based tasks when required
• Handle confidential work with complete professionalism
• Conduct monthly performance reviews with each team member
• Highlight achievements, gaps, and improvement areas
• Improve existing processes and create new SOPs to enhance efficiency
• Keep all work systems structured, simple, and updated at all times
  

You Will Coordinate Daily With

Working Days & Timings

• Monday to Saturday (2 Saturdays off per month)
• 9 AM to 6 PM
• Work From Office Only