Process Consultant

Designation: Process Consultant

Requirement

• Qualification: Graduate
• Minimum 2 years of international customer service experience supporting chat channels.
• Excellent communication skills.
• Should be ok with night shift, Sat & Sunday weekly off
• Typing speed of at least 50 WPM with 90% accuracy
• Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
• Multitasking: Ability to Toggle Between Screens/Tools
• 5 days working and 2 days off.
• Salary: Up to 5 LPA
• Work Location: DLF Cybercity, Gachibowli, Hyderabad
• 2-way cab facility will be provided.
  

Roles & Responsibilities

• Deliver world-class customer service while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.)
• Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer.
• Enhance our customers’ experience by identifying opportunities to offer products based on cardmembers’ needs.
• Meet and exceed quality goals, compliance regulations, and productivity targets.
• Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
• Document necessary information, such as payment details, customers changes of details, changes of address, and travel notifications.