Process Coach

Process Coach

Location: Hyderabad
Work Mode: Work From Office (WFO)
Experience: 5–10 Years
Employment Type: Full-Time

Job Description:

We are looking for an experienced Process Coach to drive process excellence, quality improvement, and team performance. The role involves coaching teams on process adherence, productivity, and quality standards while ensuring compliance with organizational and client requirements.

Key Responsibilities:

• Coach and guide teams on process adherence and best practices
• Monitor productivity, quality, and SLA performance
• Identify process gaps and recommend improvement initiatives
• Conduct regular audits, quality reviews, and root cause analysis
• Support training, refresher sessions, and knowledge transfers
• Work closely with Operations, Quality, and Training teams
• Ensure compliance with client guidelines and regulatory standards
• Prepare and present MIS, dashboards, and performance reports

Required Skills & Qualifications:

• Strong experience in Healthcare Operations / Medical Coding / RCM
• In-depth knowledge of process workflows and quality metrics
• Excellent coaching, mentoring, and communication skills
• Strong analytical and problem-solving abilities
• Proficiency in MS Excel, PowerPoint, and reporting tools

Preferred Qualifications:

• Certification in Medical Coding (CPC, CCS, CIC) or Quality
• Six Sigma / Lean certification
• Prior experience as QA Lead, Team Lead, or Process Analyst

Benefits:

• Competitive compensation
• Fixed day shifts
• Growth into leadership roles
• Stable work-from-office setup

Job Type: Full-time

Pay: ₹77,000.00 - ₹90,000.00 per month

Benefits:

• Health insurance

Work Location: In person