Process Associate

Process Associate (EVBV)

In the role of Intake Process Associate, you will greet patients and collect personal information, medical histories, and insurance details relevant to admission for services. You will address patient inquiries and concerns. Success in this role will be demonstrated by your attention to detail and organizational abilities. You should also possess strong interpersonal skills and exemplify excellence in patient service.

Process Associate Job Responsibilities and Duties:

• Responsible for answering incoming calls from patients and providers while ensuring a high level of customer service and maximizing productivity.
• Should have good knowledge of insurance verification & prior authorization process for the US healthcare industry.
• Fax management.
• Track new patient referrals and update corresponding referral logs.
• Act as a liaison between patients, physicians, providers, and other healthcare professionals to assist and provide necessary information to each party.
• Verify patient insurance and benefits accurately on various relevant insurance portals or by calling insurance companies & complete further documentation.
• Maintain an up-to-date and accurate database on all current and potential referring physicians.
• Maintain an up-to-date and accurate pending-scheduling list and log of all patients for pre-certification with the patient providers.
• Perform other clerical duties such as faxing patient paperwork or reports as requested.
• Experience in an office setting environment using the softphones and computer as the primary instruments to perform job duties.
• Ability to prioritize and handle multiple tasks and projects concurrently.

Academic Qualifications & Skill Requirements:

• Bachelor's Degree or equivalent.
• Exceptional customer service and phone etiquette.
• A well-rounded individual who has experience working with people with diverse backgrounds.
• Relevant experience would be a plus.
• Knowledge of HIPAA policies and procedures.
• Excellent written and verbal communication skills.
• Excellent attention to detail..

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Send your resume to hr@zystamatic.com and let's embark on this journey together.