Job
Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate - Service Desk L1 This role entails providing initial troubleshooting and technical assistance to end-users, ensuring prompt resolution of their technical concerns. They serve as the frontline support for addressing hardware, software, and network-related issues, delivering quality customer service and maintaining accurate documentation. Responsibilities Assist end users through chat sessions, addressing their queries and concerns promptly. Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions. Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool. Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues. Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers. Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices. Qualifications we seek in you! Minimum Qualifications Graduate in any stream Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences. Ability to speak to a non-technical audience about technical problems Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously. Preferred Qualifications/ Skills Good communication skills Demonstrate proficiency in the following technical skills: PC/Laptop Basic Networking Chrome, Edge & Mozilla Firefox Operating systems MS Office 2016 Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Process Associate Primary Location India-Hyderabad Schedule Full-time Education Level Associate's Degree/College Diploma Job Posting May 13, 2025, 11:51:53 AM Unposting Date Ongoing Master Skills List Consulting Job Category Full Time
