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Process Associate - Service Desk L1

Process Associate - Service Desk L1

Genpact

0 years

0 Lacs

hyderabad telangana india

Posted:6 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Process Associate - Service Desk L1

Responsibilities

.Handle the issues/request reported through various ticketing tool within agreed SLA's

.You should handle Voice and Non-Voice tickets simultaneously.

.Responsible for executive leadership and Board members IT support.

.Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.

.Troubleshoots and resolves minor wireless, network, switch, or printer issues escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams

.Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)

.Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.

.Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.

.Trouble shooting issues related to business specific applications.

.User provisioning of various business applications (ERP)

.Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)

.Knowledge Management - Ensure the Knowledge Articles are used on all issues.

Qualifications we seek in you!

Minimum Qualifications

.Bachelor%27s Degree required. Preferably in Computer Science, Information Systems, or related field.

.Strong domain knowledge and technical orientation.

.Knowledge of OS, MDM and Office Issues.

.Multitaskingskills.

.Ability to pay attention to detail.

Preferred Qualifications/ Skills

.Customer Service and Problem-Solving attitude.

.Good communications skills in English.

.Should be able to deliver on tight timelines.

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Process Associate - Service Desk L1