Process Associate - Patient calling

Process Associate - Patient Calling / Customer Service (Local Chandigarh Tricity area candidates only & Female Candidates Only)

Preferred Experience: 2-6 years

Key job accountabilities:

• Responsible for attending patient calls and answering patient queries.
• Communicate respectfully and politely with all patients.
• Developing and maintaining a detailed call database.
• Professionally handle all inbound calls and resolve queries as per TAT guidelines.
• Responsible for making outbound calls as required.
• Perform script (with necessary adjustments as required) to ensure consistency of customer/patient queries.
• Responsible for daily/weekly/monthly MIS reporting via email/CRM/Excel.
• Experience on Data Entry, Patients Collections, Charges, Denials, Rejections, Eligibility verification, Insurance Processing, Payment Posting, Customer Service duties will be big plus.
• Answering patient calls as required and providing faster resolutions.
• Should be comfortable with voice process.

Required candidate profile:

• Relevant experience in a USA health care medical billing or RCM office capacity with related job duties and responsibilities.
• Experience of QA/Audits and Team management, client interaction/client account management will be big plus.
• Must have at least 2+ year experience in patient calls. Physician billing; specifically, chiropractic, mental health, behavioral health, nephrology etc.
• Understand CMS-1500 and UB-04 claim formats. Typing speed, at least 45 WPM.
• Third party payer requirements. Account management experience will be a big plus.
• Must have knowledge of medical billing software, preferably Kareo, Therapy Notes, Simple Practice, YouthCare, Theranest or any other similar.
• Good knowledge of Microsoft 365 office applications like Teams, Outlook, CRM Dynamics, OneDrive etc.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Internet reimbursement
• Provident Fund

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Patient service: 2 years (Required)

Language:

• fluent English (Required)