Process Associate - Patient calling

Process Associate - Patient Calling / Customer Service

Preferred Experience: 1-3 years

Key job accountabilities:

• Responsible for attending patient calls and answering patient queries.
• Developing and maintaining a detailed call database.
• Responsible for making outbound calls as required.
• Responsible for daily/weekly/monthly MIS reporting via email/CRM/Excel.
• Experience on Data Entry, Patients Collections, Charges, Denials, Rejections, Eligibility verification, Insurance Processing, Payment Posting, Customer Service duties will be big plus.
• Answering patient calls as required and providing faster resolutions.

Required candidate profile:

• Relevant experience in a USA health care medical billing or RCM.
• Experience of QA/Audits and Team management, client interaction/client account management will be big plus.
• Must have at least 3+ yrs. experience in patient calls. Physician billing; specifically, chiropractic, mental health, behavioral health, nephrology etc.
• Must have knowledge of medical billing software, preferably Kareo, Therapy Notes, Simple Practice, YouthCare, Theranest or any other similar.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Provident Fund

Work Location: In person