Process Associate

About Lowe’s

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

About Lowe’s India

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About The Team

The order-to-cash process includes all the steps from when a customer places an order to when the company receives payment.

Job Summary

Collection rep is who can help us achieve our company financial goals. The Collections rep will be responsible for reviewing each account to determine the best way to approach the client, and then executing their plan to bring in the maximum amount of revenue. The ideal candidate for this position is able to work as part of a dynamic team, and able to work in an environment where work assignments change frequently.

Roles & Responsibilities

Core Responsibilities:

• Manage a specific portfolio of accounts
• Maintain records of contacts and attempted contacts with delinquent accounts as well as records of any payments collected.
• Contact customers with overdue accounts
• Initiate the dispute process on disputed invoices, or misapplications
• Perform credit limit reviews within their designated level of authority
• Negotiate payment agreements within their designated level of authority
• Make judgment decisions regarding the status of a customer account based on thorough analysis of the customer’s purchases, payments, history, ability to pay and our business strategy.
• Maintain strong communication with Outside Sales Representatives, Customer Service and Leadership
• Release orders
• Soft collections
• Assist with special projects as requested
  

Years Of Experience

• 1-2 Years in O2C with Collections experience must
  

Education Qualification & Certifications (optional)

Required Minimum Qualifications

• Bachelors Degree / Post Graduate Degree
  

V. Skill Set Required

Primary Skills (must have)

• Understanding of O2C processes
• Experience with collection and AR management
• Must be able to work in night shift 5:30 PM to 6:30 AM – Any 9 hour shift
  

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.