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Robert Bosch Engineering and Business Solutions Private Limited
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Process Associate-ITSM/Customer Experience

Process Associate-ITSM/Customer Experience

Robert Bosch Engineering and Business Solutions Private Limited

0 - 1 years

2 - 3 Lacs

Coimbatore

Posted:2 weeks ago| Platform:

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Skills Required

Process Associate Excel Helpdesk Customer satisfaction MS Office tools Incident management Customer experience ITIL Powerpoint CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & Responsibilities : J ob Summary: The individual must possess basic skills and abilities to perform the essential functions of the role effectively. The role involves providing Level 1 support for tools and applications, coordinating with stakeholders, and ensuring prompt resolution of issues. Key Responsibilities: Provide Level 1 support for tools/applications and coordinate with stakeholders until closure. Obtain and evaluate all relevant data to manage complaints and inquiries effectively. Monitor and dispatch incidents/tickets to the appropriate technical solution group. Efficiently resolve complaints to completion, ensuring customer satisfaction . Complete call notes and reports as required and update them in the CRM . Create reports using MS Office tools (Excel, PowerPoint). Record details of comments, inquiries, complaints, and actions taken . Handle administration, communication, and coordination with internal departments. Flexible and willing to work in rotational shifts within a 24/7 helpdesk environment . Qualifications Educational qualification: Graduation degree in any field Experience :

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Robert Bosch Engineering and Business Solutions Private Limited

www.bosch.com

Engineering and Technology Services

Chennai

3000+ Employees

493 Jobs

Key People

Sanjay Sharma

Managing Director
Ravi Pillai

Head of Engineering Services
Nina Mehta

Director of Business Development

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Process Associate-ITSM/Customer Experience

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