Process Associate (International Voice)

Job Title: Process Associate

Department: Data Management

Location: Banaswadi-Bangalore

Role Type: Permanent

Shift: Day Shift/UK Shift

About Flatworld Solutions: Flatworld Solutions is a global business solution company evolving over two decades from BPO to technology, business process automation, and now GenAI. Serving 50+ countries, we offer diverse services including IT, finance, and healthcare, engineering, Design, Data Science etc. Our mission is to 'unlock winning ways' for clients, partners, and employees through innovative, technology-driven solutions to ensure every stakeholder benefits by this partnership. Our core valuesHarmony, Excellence, Learning, Integrity, and Ownership—guide everything we do. We prioritize collaboration, open communication, and maintaining the highest standards of performance while fostering continuous growth and delivering impactful results.

Key Responsibilities: • Serve as the primary contact for clients, addressing inquiries, resolving issues, and providing service delivery updates. • Coordinate with internal teams to ensure timely, accurate completion of client projects and tasks. • Develop and maintain strong client relationships to understand their needs and ensure their satisfaction. • Prepare detailed reports and documentation on client interactions, project status, and service delivery metrics. • Collect and analyze client feedback to identify improvement areas and collaborate with teams on solutions.

Qualifications: • Experience in a BPO or call center environment handling client coordination. • Excellent verbal and written communication skills in English. • Strong problem-solving abilities and attention to detail. • Ability to work effectively in a fast-paced environment with minimal supervision. • Proficiency in using computer systems and CRM software. • Flexibility to work in rotating shifts (Day and UK) as required by business needs.