Process Associate

HR SALONI LAKHWANI Key Responsibilities: - Handle customer inquiries and resolve issues efficiently. - Provide accurate information about banking products and services. - Process transactions and maintain customer records. - Ensure compliance with banking regulations and policies. - Deliver excellent customer service and enhance customer satisfaction. - Build strong relationships with customers to understand their financial goals and offer tailored solutions that add value to their banking experience - Develop a deep understanding of our banking products and services to identify upselling opportunities based on customer needs and preferences Requirements: - Minimum Bachelor's degree/ Graduation must - Prior experience in customer service or banking is preferred. - Strong communication and interpersonal skills. - Ability to handle customer queries and complaints effectively. - Basic computer skills. -24*7 shift and Day shift for female employee Benefits: - Transport facility (Odd hours) - Comprehensive training and development programs. - Opportunities for career growth and advancement and other employee benefits. - We provide comprehensive training on effective upselling techniques to help you maximize sales opportunities while ensuring customer satisfaction. Kindly mention my name HR SALONI LAKHWANI on the top of your cv and come for face to face round of interview.