Process Associate

International Voice Process Associate

Position: International Voice Process Associate

Department: Customer Support / BPO Operations

Work Mode: On-site

Shift: Night Shift (US process)

Location: R.S. Puram, Coimbatore.

About the Role:

We are looking for energetic and customer-focused individuals to join our International Voice Process team. The role involves handling inbound/outbound calls, providing excellent customer support, resolving queries, and ensuring high levels of customer satisfaction for global clients.

Key Responsibilities:

• Handle inbound and outbound calls from international customers with professionalism and courtesy.
• Resolve customer queries, issues, and complaints in a timely and effective manner.
• Provide accurate information regarding products/services.
• Document call details, customer interactions, and resolutions in the CRM system.
• Escalate complex issues to the concerned department when required.
• Follow communication scripts, company policies, and compliance guidelines.
• Contribute to team performance goals and maintain a positive work environment.

Required Skills & Qualifications:

• Education: Any graduate with Good Communication.
• Experience: 0–2 years in international voice process / BPO / customer service.
• Excellent communication skills in English (verbal & written).
• Strong listening, problem-solving, and customer-handling skills.
• Ability to work in night shifts.
• Comfortable with high-volume calling and customer interaction.
• Basic computer knowledge and ability to navigate multiple systems.

Preferred Qualifications:

• Previous experience in US/UK/Australian process.
• Familiarity with CRM tools and call handling systems.
• Neutral accent or good accent clarity.

Key Competencies:

• Customer-centric approach
• Patience and empathy
• Multi-tasking ability
• Time management
• Team player
• Adaptability to fast-paced environments

How to Apply:

bsi.recruitment25@gmail.com

90426 54018

NOTE:

No Transportation will be Provided.

This role requires mandatory night-shift availability. Candidates must meet company and regulatory requirements for night-shift deployment.

Job Type: Full-time

Benefits:

Paid sick time

Paid Time Off