Process Associate

Job Summary

• Review scanned

  medical record pages

  to validate image quality, clarity, completeness, and alignment
• Identify and report issues such as blurred images, missing pages, incorrect orientation, or duplicates
• Process and review

  incoming/Outgoing faxes

  , ensuring correct document classification and indexing
• Perform

  invoice data entry

  , validating billing details, dates, amounts, and reference numbers
• Conduct

  research processes

  to validate Facility provider office addresses and contact details or incorrect data using internal systems or approved sources
• Update systems accurately as per SOPs and client guidelines
• Maintain productivity and quality targets as per defined SLAs
• Follow data privacy, confidentiality, and compliance standards (HIPAA or equivalent)

Required Qualifications

• Education: Any Graduate (any stream)
• Basic computer knowledge and typing skills
• Willingness to work on multiple processes
• Strong attention to detail and quality orientation

Preferred Qualifications

• Experience in healthcare BPO / KPO / back-office operations
• Prior exposure to medical records, fax processing, invoice entry, or research-based processes
• Basic understanding of medical terminology or healthcare documents
• Familiarity with MS Excel and internal workflow tools

Skills & Competencies

• High accuracy and visual inspection skills
• Good analytical and research abilities
• Time management and multitasking skills
• Ability to follow detailed instructions and SOPs
• Team-oriented with a positive learning attitude

Working Hours

• Day / Night / Rotational shifts
• 5 or 6 days working (as per business requirement)