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Deutsche Bank
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Process and Service Excellence team (PSXT), AVP

Process and Service Excellence team (PSXT), AVP

Deutsche Bank

6 - 8 years

8 - 10 Lacs

Mumbai

Posted:22 hours ago| Platform:

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Skills Required

data mining process analysis business analysis process mapping wealth management python ssas regulatory personal banking business development t-sql sql server sales sql marketing gcp private banking ssrs dax bigquery ssis data flow

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Job Type

Full Time

Job Description

Job Title: Process and Service Excellence team (PSXT), AVP

Location: Mumbai, India

Corporate Title: AVP

Role Description

Process and Service Excellence team (PSXT) is part of the PB Operating Model function under the global PB Chief Operating Office. The purpose of the team is to combine process know-how with operational improvements and automation capabilities. The objective is to increase client satisfaction and capture operational efficiencies by front to back digitalization, automation and non-tech process improvements in close collaboration with key stakeholders.
PSXT strives to link the overall PB strategy to client journeys, product offering, IT platform and organizational set-up by ensuring a process design with E2E views & cost transparency. We work closely with Process Owners and the Transformation organisation across the PB division and rive accountability, ensure stakeholder alignments, deliver process and service enhancements, take care of communications, employee engagement and feedback loops for continuous process improvements.
We are seeking a driven, capable and experienced Process Excellence Analyst (Assistant Vice President) with solid foundation in banking processes to actively support the excellence of key private bank processes in alignment with Target Operating Model and strategic enterprise architecture. The successful candidate will contribute to the design and implementation of process enhancements internationally, focusing on automation and digitalization, and stakeholder engagement. This role is ideal for a professional with several years of experience looking to take on more ownership and influence within a collaborative change delivery environment.

Your key responsibilities

Actively contribute to process and service excellence initiatives, projects or key workstreams.
Analyse processes including impact analysis with the aim to increase client experience and automation, reduce costs and processing times in alignment with target architecture and process design principles.
Identify pain points, control gaps, and improvement opportunities.
Perform process mapping and supply data and analytics capabilities to the organisation.
Support in assessing budget requirements and creating cost views.
Contribute to the design of optimized to-be processes using best practice frameworks.
Cooperate with business, IT stakeholders and control functions to optimize processes.
Support stakeholder analysis and interactions and help manage relationships with Process Owners, Front Office, Operations, control functions and technology teams.
Actively contribute to workshops, requirements sessions, and process walkthroughs to gather input and drive alignment.
Communicate effectively with both technical and non-technical stakeholders.

Your skills and experience

Bachelors degree in Business, Finance, Economics, or Information Systems.
6-8 years of experience as a Process Expert, Consultant, Business Analyst or Change Practitioner, preferably in personal banking, private banking or wealth management.
Hands-on experience with process analysis, modelling and documentation.
Six Sigma Green Belt or equivalent certification (beneficial).
Working knowledge of relevant private banking systems, platforms, or data flows is advantageous.
Understanding of key regulatory impacts (e.g., KYC/AML, MiFID II) preferred.
Proficient in business analysis and process mapping tools.

Key Competencies:

Strong analytical and conceptual thinking skills.
Detail-oriented with the ability to see the bigger picture.
Prior process data mining and analytics experience are beneficial.
Clear and structured communicator with confidence in leading discussions.
Comfortable working in fast-paced, multi-stakeholder environments.
Proactive, collaborative, and eager to take initiative and accountability.

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