Process Analyst

As a Process Analyst at Indegene, you will play a crucial role in establishing standardized processes, driving operational efficiencies, managing transitions, and ensuring compliance across accounts. Your main responsibilities will include: - **Process Establishment and Continuous Improvement:** - Define, document, and enforce standardized process workflows across service lines. - Analyze current workflows to identify inefficiencies and propose enhancements. - Facilitate collaboration with cross-functional teams to implement process improvement initiatives. - **Transition Management and Tools Configuration:** - Lead process and data tracking transitions across multiple accounts. - Coordinate with tool owners and IT to configure project management tools reflecting standardized workflows. - **Governance, Audit Readiness, and Reporting:** - Support operations teams in preparing for audits and resolving non-conformities. - Develop standardized templates for governance calls and internal reporting. - **Best Practices & Knowledge Management:** - Create a centralized repository for process documentation and knowledge-sharing. - Disseminate best practices through case studies and internal forums. - **Compliance, Automation & Productivity Optimization:** - Ensure compliance with productivity targets and lead automation initiatives. - Monitor project completion rates and resource allocation. - **Strategic Collaboration & Performance Management:** - Align process initiatives with business objectives. - Conduct performance evaluations and offer developmental feedback to team members. **Qualifications:** - **Education:** Bachelor's degree in Business, Operations, Engineering, or related field. MBA or Lean Six Sigma Black Belt preferred. - **Experience:** 5-8 years in process improvement, business analysis, operational excellence, or transition/change management. - **Certifications:** Lean Six Sigma Green Belt (Black Belt preferred); experience with PMP or Agile methodologies is a plus. **Skills & Competencies:** - Deep knowledge of process frameworks (Lean, Six Sigma, Kaizen, BPMN). - Proficiency with tools such as Visio, SharePoint, Power BI, JIRA, Confluence, and CRM/ERP systems. - Excellent communication, stakeholder engagement, and facilitation skills. - Strong analytical and problem-solving skills with a data-driven mindset. - Experience with audit compliance and knowledge management platforms.,