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HTC Global Services
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Problem Manager - SIAM

Problem Manager - SIAM

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

HTC Global Services

6 - 11 years

8 - 13 Lacs

hyderabad

Posted:2 days ago| Platform:

Apply

Skills Required

rca root cause analysis bmc remedy analytical focus itsm problem management management itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Seeking a highly skilled Problem Manager SIAM with 6 years of experience to join our dynamic team.

Requirements:

At least 4 6 years of experience in IT Service Management, with a focus on Problem Management and Root Cause Analysis.
Proficiency in ITSM tools such as ServiceNow, BMC Remedy or similar platforms.
Sound analytical and investigative skills for identifying root causes and systemic issues.
Experience working in environments with ITIL-aligned processes.
Familiarity with managing problem records in ITSM platforms.
Should conduct thorough Root Cause Analysis (RCA) for all Priority 1 and Priority 2 incidents related to in-scope services.
Should ensure that recurring incidents are systematically reviewed and addressed using established RCA methodologies.
Experience in creating and managing problem tickets for incidents requiring full RCA, ensuring timely progress tracking and resolution.
Should have ITIL v3 or v4 Foundation certificate.

#LI-MK2 #LI-Onsite

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Problem Manager - SIAM