Problem Manager - SIAM

You are a highly skilled Problem Manager - SIAM with 6 years of experience joining a dynamic team. Your role involves focusing on Problem Management and Root Cause Analysis in IT Service Management. Your responsibilities include: - Conducting thorough Root Cause Analysis (RCA) for all Priority 1 and Priority 2 incidents related to in-scope services. - Ensuring that recurring incidents are systematically reviewed and addressed using established RCA methodologies. - Creating and managing problem tickets for incidents requiring full RCA, ensuring timely progress tracking and resolution. You should have the following qualifications: - At least 4-6 years of experience in IT Service Management, with a focus on Problem Management and Root Cause Analysis. - Proficiency in ITSM tools such as ServiceNow, BMC Remedy or similar platforms. - Sound analytical and investigative skills for identifying root causes and systemic issues. - Experience working in environments with ITIL-aligned processes. - Familiarity with managing problem records in ITSM platforms. - ITIL v3 or v4 Foundation certificate.,