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Capgemini
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Problem Manager-Platform

Problem Manager-Platform

Capgemini

6 - 9 years

10 - 15 Lacs

bengaluru

Posted:3 weeks ago| Platform:

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Skills Required

vmware root cause analysis vsphere linux vcenter linux device drivers kubernetes c++ service management kernel device drivers networking problem management linux kernel docker servicenow rtos embedded systems embedded c i2c cisco itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Technical and Analytical
Skills:

Strong root cause analysis and problem-solving capabilities.Ability to analyze incident data and identify underlying causes.Experience with IT service management tools, especially Cisco ServiceNow platform.Understanding of ITIL problem management processes and best practices.Understanding of Network Management Services and Operational support system.Understanding of platform hardware architecture, for exampleHypervisior, Linux, Kernel, Kubernetes, Docker, VMware, vCenter, vSphere.Understanding of platform software communication and services provided to client and customers.Process of TAC cases, SR, RMA, if required for any related cases.Cisco networking equipment knowledge.

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Problem Manager-Platform