Proactive Engineer - Nexthink

Key Responsibilities

• Proactively gather, research, and analyze data from various sources, including Digital Experience Management tools, ServiceNow and SCCM etc., to gain insights and support decision-making processes.
• Collaborate with key Experience Leads to understand and capture business requirements related to the digital employee experience.
• Act as a bridge between technical and non-technical stakeholders, translating business requirements into technical specifications and vice versa.
• Participate in cross-functional teams and contribute to the implementation of proactive measures and enhancements to improve the overall employee experience.
• Act as a subject matter expert on digital employee experience tools, providing guidance and support to Experience Leads and other team members.
• Drive collaboration with automation team, providing clear requirements and guidance for developing effective automation scripts and tools.
• Work closely with the automation team to design and implement remediation strategies and automation solutions that address identified challenges and gaps.
• Take ownership of the testing process by creating comprehensive test scenarios, executing tests, and ensuring successful outcomes of remediation and automation initiatives.
• Develop and maintain documentation, including workflows, processes, and standard operating procedures, to ensure consistency and knowledge sharing within the team.
• Collaborate with Experience Leads and other stakeholders to measure the impact of remediation and automation efforts, gather feedback, and identify areas for continuous improvement.
• Assist in the preparation and presentation of monthly Experience Level Reports (XLR) to customers, highlighting insights and recommendations for improving the digital employee experience.
• Stay updated on emerging technologies, industry trends, and best practices in digital employee experience, business analytics, and technical troubleshooting.
• Identify opportunities for process improvements within the proactive engineering team, collaborating with automation team to implement efficient workflows and tools.

Key Qualifications

• Bachelor's degree in a relevant field, such as Business Administration, Computer Science, or a related discipline.
• Total of 6+ years of experience in relevant field/IT, Nexthink
• Proven experience in business analysis, data analysis, or a similar role, with a strong focus on improving the digital experience.
• Strong analytical and critical thinking skills, with the ability to identify patterns, trends, and areas for improvement based on data analysis.
• Good understanding of Digital Experience Management tools and platforms, with the ability to troubleshoot basic technical issues.
• Proficiency in Excel and PowerPoint is a must.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at various levels.
• Detail-oriented mindset, with a commitment to delivering high-quality results and ensuring accuracy in analysis and documentation.
• Ability to work independently, manage multiple tasks and priorities, and meet deadlines in a fast-paced environment.
• Endpoint troubleshooting experience with Windows and/or MAC.